RETURN AND GET A FULL REFUND
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return.
We’ll give you a full refund by the same method you used to pay, and we ask that items are returned clean, unworn and have all their tags on.
Please note: There is a 25 USD fee for international returns that will be deducted from your refund when the return is processed.
For hygiene reasons, underwear briefs, bodies and pierced jewellery cannot be returned or exchanged unless faulty, and all swimwear must still have the hygiene strip.
Items bought online cannot be refunded or exchanged in any of our stores.
Please Contact our Customer Service to initiate the return & refund process within 30 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy). Please do not send the goods back without our consent and no money will be refunded. After 30 days we will not take it back.
No. 589 Qiaoxing Dadao, Panyu District, Guangzhou City, Guangdong Province, China
Zip Code: 51000
Our factory is based in China and the item need to be returned to the factory.
Damaged, defective, or mis-shipped items
We will issue a full refund including shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to Contact directly for assistance with processing your return.
Who pays for the shipping costs when making the return?
a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.
If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.
b. If the product is in good condition, but you don’t like it and want to return it back, the postage needs to be borne by you.
How to return:
• On the returns note, fill in the return code for the garment you are returning. Include this in the package.
• Re-using the original packaging and tape the parcel securely.
• Visit UPS to book your return and print out a return label and schedule a pick up.
• We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.
Our contact information and address:
Company Name: printedcustomized Co.,Ltd
Contact Department: Customers Service Dept.
Address: No.589 Qiaoxing Dadao, Panyu District, Guangzhou City, Guangdong Province, China